Sotto records, transcribes, and summarizes every client call, surfacing what was said inside your CRM the moment the call ends.
Incomplete notes, missed follow-ups, and undocumented conversations quietly create risk and erode customer trust — one call at a time.
Agents can't write and listen at the same time. Key commitments, context, and client concerns slip through — every single day.
Writing up call notes after the fact takes 5–10 minutes per call. Multiply that across your team and it adds up to hours of lost selling time each week.
When a client disputes what was said, or a new rep takes over an account, there's nothing to fall back on. No record, no protection.
Sotto works quietly in the background. Your agents don't change how they work — they just stop losing information.
Every call is recorded through your existing phone system — Microsoft Teams, Twilio, RingCentral, and others. Compliant, certified, and invisible to agents.
The full conversation is transcribed with agent and caller clearly separated. Every word, attributed correctly, processed securely within your own infrastructure.
The moment the call ends, a clean AI summary — key points, action items, and next steps — appears right in the sidebar and is logged to the client record.
Sotto lives in a Chrome sidebar right beside your CRM. No new tab. No new app. No context switching — just the information your agents need, exactly when they need it.
Every line labeled Agent or Caller. Easy to review, easy to search, easy to attach to a file.
Key points, action items, and next steps extracted automatically the moment the call ends.
Notes and recording links written back to the client record in your CRM without agents lifting a finger.
Every call stored and searchable by date, agent, client, or keyword. Documentation you can actually use.
Sotto processes everything within your own secure cloud environment. Audio is never sent to third-party services. For businesses handling sensitive client conversations, this isn't a feature — it's a requirement.
What is said matters most.
We'll walk you through a live demo tailored to your team's phone system, CRM, and call volume.
Email us and we'll reach out within one business day.